Get in Touch with Us

One Thing to Have Ready Before You Chat

Your account username is the single most useful piece of information you can prepare. When you open a live chat, type it in the first message. That lets the agent pull up your balance, transaction history, and any pending requests instantly, without asking you to repeat yourself. If your issue involves a deposit or withdrawal, also note the approximate time and the payment channel you used, such as Touch 'n Go or bank transfer. Provide those details after the username, and the first reply will already contain a meaningful check rather than a request for more info.

The Default Language for Replies

By default, support will reply to you in English. That is the standard language for all channels, so if you write in English first, you will get a faster answer. The team also handles Bahasa Malaysia requests, but those may take a little longer to route to the right person. Support is available around the clock, so there is no waiting for business hours. Whether it is 3 a.m. or a public holiday, you can send a message and expect a reply. The time zone is Malaysian time, but the hours never close.

Which Channel Gets You a Faster Reply

Live chat is the quickest route when you need help at the lobby. A real person picks it up within a few minutes, so it works best for urgent matters like login trouble or a deposit that hasn't landed. The contact form is slower but still reliable. Use the form when you have a longer issue that benefits from a written trail, such as a withdrawal dispute or a bonus query. The reply will come to your email, and you can refer back to it later. Choose speed or a paper trail depending on what you need.

What a Legitimate Request from Support Looks Like

A real support agent will never ask for your password, your full card number, or any one-time code sent to your phone. They already have access to the account data they need on their screen. If someone in the chat requests those details, it is not us—close the chat and report it immediately. The only information support will ask for is your username or a confirmation of your identity, such as the last four digits of a card or the registered phone number. Any message that pressures you to share a code or a full 16-digit number is a scam. Keep your sensitive data to yourself.

How Long Each Channel Usually Takes

Live chat replies start within a couple of minutes during most of the day. If the lobby is busy, you may wait a bit longer, but you will always see a response before the five-minute mark. The chat stays open until your query is resolved, so you do not need to keep refreshing. The contact form typically gets a first reply within a few hours, though it can stretch to the next day during weekends. Once you receive the email, follow-ups are faster because the agent already knows your case. Plan for a same-day answer on the form if you send it early in the morning.

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